The short version
We answer your business’s calls around the clock, book appointments into your calendar and send confirmations to your callers. You try it free for 14 days. If you stay, it’s £325 setup then £275 a month, and you can cancel any time. Keep your business details with us accurate, and remember we’re a receptionist — not an emergency line.
1. Who these terms are between
These terms are an agreement between your business (“you”) and We Action Every Thing Ltd, trading as We Answer Every Call, a company registered in England & Wales with its registered office at 128 City Road, London EC1V 2NX (“we”, “us”). By starting a trial or subscribing, you accept them.
2. The service
We answer calls on your behalf, 24 hours a day, 7 days a week. That includes:
- answering in your business’s name and handling common caller queries;
- taking messages and passing them to you with summaries;
- booking appointments into your calendar based on the availability and rules you give us;
- sending booking confirmations and reminders to callers by SMS and email.
Calls may be recorded and transcribed so we can do this accurately — see our Privacy Policy for how that data is handled.
3. Trial, pricing and cancellation
- Free trial — your first 14 days are free. No charge if you stop before the trial ends.
- Setup — if you continue past the trial, a one-off setup fee of £325 applies.
- Subscription — £275 per month, billed monthly in advance.
- Cancelling — you can cancel at any time. Cancellation takes effect from the next billing period; you keep the service until the period you’ve paid for ends.
If we ever change our prices, we’ll give you at least 30 days’ notice first — you can cancel before the new price applies.
4. Fair use
One subscription covers call answering for one business location or phone number. If you have more locations or lines, talk to us and we’ll agree an arrangement — we won’t just bill you for it without asking. If call volumes are far outside what’s typical for a business of your kind, we may get in touch to discuss the right plan.
5. Your responsibilities
- Forward your business number to the number we give you — we can only answer calls your line delivers to us.
- Give us accurate information about your business: opening hours, services, prices, booking rules and anything else we need to answer well.
- Tell us promptly when any of it changes. If we answer with out-of-date information you gave us, that’s on the information, not the answering.
- Make sure you’re entitled to have us answer the line you forward, and that your own use of caller data complies with the law.
6. What we don’t guarantee
We answer every call your line delivers to us. We can’t control what happens before that — your phone provider, your forwarding setup, or network outages outside our systems — so we can’t promise a call we never received.
We are not an emergency service. If a caller or anyone else is in danger or needs urgent help, they should ring 999, not your business line.
7. Liability
Our total liability to you under these terms is capped at the fees you paid us in the 3 months before the event giving rise to the claim. We’re not liable for indirect or consequential losses, such as lost profits or lost business opportunities.
Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited — including liability for death or personal injury caused by negligence, or for fraud.
8. Data protection
We handle personal data — yours and your callers’ — as described in our Privacy Policy, which forms part of these terms. For caller data we process on your behalf, you are the controller and we are the processor under UK data protection law, and we each agree to comply with it.
9. Suspension and ending the service
We may suspend or end the service if your account is unpaid after we’ve reminded you, or if the service is being misused. We’ll always contact you before we do, and we’ll never suspend without warning for a simple billing hiccup.
10. General
If we update these terms, we’ll post the new version here with a new “last updated” date and tell you about significant changes before they apply. If any part of these terms turns out to be unenforceable, the rest still stands.
These terms are governed by the law of England & Wales, and the courts of England & Wales have jurisdiction over any dispute.
Questions? Call us on +44 7414 142721 or contact us via this website.