Questions, answered.
If yours isn’t here, just call the line — it’ll answer that too.
01What will my callers hear?
A warm, natural, professional voice that represents your business. It greets the caller, answers their questions, and gets things done — no hold music, no phone tree, no awkward pauses.
02Can it book appointments?
Yes. It checks your availability and drops the booking straight into your calendar, then sends you a summary so nothing slips through.
03What happens to messages and enquiries?
Every call ends with a clear summary to your phone or inbox — who called, what they wanted, and what was agreed or booked.
04What if a call is urgent or complicated?
We escalate urgent calls immediately to your designated fallback or emergency phone number. For complex enquiries, it gathers the caller's complete details and drops a clear summary straight to your phone so you can take over when you're ready.
05How long does setup take?
Most businesses are live within 48 hours. There’s no app to install and nothing for your customers to sign up for.
06Which businesses is it for?
Any business that lives and dies by the phone — trades, salons, clinics, lettings, garages, and more. If a missed call means a missed job, this is for you.
07Does it work after hours and at weekends?
Yes — every hour of every day. Evenings, weekends and bank holidays are when a lot of business is won or lost.
08What does it cost?
It pays for itself with a single recovered job for most businesses. Hear it answer a live call first, then we’ll sort the right plan for you. Try the live demo →
09Can I keep my existing business phone number?
Yes, 100%. You keep your exact business number. We simply set up Conditional Call Forwarding (divert on busy or no answer) so that calls only go to your virtual receptionist when your hands are full or you're out of the office.
10Will it double-book my calendar?
Never. The system integrates directly with all major calendars (including Google, Outlook, and Apple). It checks your real-time availability before offering slots, so double-bookings are mathematically impossible.
11What if a caller asks a question the receptionist doesn't know the answer to?
We train the voice on your specific business details (like pricing, opening hours, and services). If a caller asks something outside of this, it politely gathers their query and texts or emails it to you immediately so you can follow up.
12Does my team have to learn anything?
No. Nothing to install. Nothing to log into. Bookings show up in the calendar you already use, and follow-ups go out from the channels your callers already use.
13Will callers know it's not a person?
It sounds warm and natural. If someone asks, we're honest. Most callers just feel helped — they got their booking, their answer, or a callback set up, and that's what they wanted.
14Is my data safe?
Yes. Calls are encrypted. You own your data and can delete it any time. We never share, sell, or use your business information to train anything outside of your account.